Shipping & Returns

The Quick Facts:

Standard shipping is free on all orders over $150. Return shipping is always free.

Full Price Clothing Items are eligible to return for a full refund if the return process is initiated within 7 days of package delivery. Please read the return section for more details.

Jewelry, Belts, and Final Sale Clothing items are not eligible for returns.

Shipping:

Standard shipping is free on all orders over $150. Return shipping is always free.

Orders will be processed and shipped within 3-5 business days of purchase

Please allow up to 10 business days for your order to arrive, however many packages arrive sooner. We cannot guarantee delivery dates on packages shipped with standard shipping.

Tracking will be provided by email once your order is shipped

Standard Shipping does not include insurance. If you package has been lost in transit, please contact us at sales@nataliebusby.com. Once an order is confirmed delivered, we are not responsible for lost or stolen packages.

We ship all orders from our Somerville, MA Studio.

Need it Faster? Shoot us an email at sales@nataliebusby.com and we’ll see if we can make it happen.

Returns:

We Seriously want you to love your purchase! Clothes should make you feel beautiful.

Items are eligable for returns under the following conditions:

If for any reason, your item does not work, we will gladly refund unwashed, unworn, items with original tags and packaging within 7 days of your package delivery date. We cannot accept returns on items that have been soiled, damaged or altered. We reserve the rite to refuse any items that do not fit this criteria. Any returns received in poor condition will be immediately shipped back to the customer and will not be processed.

If you wish to return an item, please email sales@nataliebusby.com within 7 days of your package delivery to initiate the return process. Please include your order number and the reason for your return in the email. After your return is approved, we will send you a free return label and instructions on how to return your package. Easy-Peasy.

 

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