FAQs

Not Sure What Size?

Size charts can be confusing...Shoot us an email (sales@nataliebusby.com) with your bust, waist, and hip measurements and we’ll help point you in the right direction. Or, give us a call at 615-915-2211 during store hours. Store hours are Tuesday - Saturday 10AM -6PM CST.

International Shipping?

Sorry… not yet. Please keep in touch.

Can I cancel my Order?

Once an order has been placed, it cannot be cancelled. If you need to modify or would like to request a change to your order, please contact us at sales@nataliebusby.com. We will do our best to accommodate changes before an order is shipped, but once an order has been shipped it cannot be modified.

Sales tax?

Sales tax is charged on applicable items shipped within the state of Tennessee.

Gifting?

If you are purchasing an item as a gift and would like to request additional return time to accommodate a special occasion, please email us with your request before purchasing. We can extend the standard 7 day return policy in exchange for store credit, but this must be indicated in the order notes. This policy is at our desecration and must be arranged before your purchase is made. This policy cannot be applied to items already purchased.

Availability?

Natalie Busby does not guarantee the availability of any items listed on nataliebusby.com. If for any reason your item is not available at the time of purchase, we will contact you as soon as we realize the product is not available to ship and your money will be refunded.

Receive a damaged or defective product?

Oh Dear!... We’ll make it right. If you received a damaged or defective item, please bring this to our attention immediately by emailing sales@nataliebusby.com. Include your order number and a photo/description of the damage.

More Questions?

We are always available to answer any questions about the garments via email. Please email sales@nataliebusby.com and we’ll get back to you shortly! Prefer to talk to a live person? Call us at the store 615-915-2211 or include your digits in an email and someone will be in touch.